# Introduction Source: https://docs.affordablebytes.com/introduction This knowledge base provides a wide range of information about our virtual private servers, dedicated servers and other products we offer. #### What is AffordableBytes? At Affordablebytes, we specialize in providing professional and affordable cloud servers and dedicated servers. Our mission is to deliver high-quality hosting solutions built on custom infrastructure and fully owned hardware. With over three years of experience, we offer reliable, secure, and transparent services that cater to both small projects and large-scale needs. #### Why Choose Affordablebytes? * **Owned Hardware:** Unlike other providers, we own all of our hardware and infrastructure. This ensures better performance, reliability, and security, as we are not reliant on third-party suppliers. * **Custom Control Panel:** Our unique control panel is designed to give you complete flexibility and ease of management, allowing you to control your hosting services effortlessly. * **Affordable Pricing:** We believe that high-quality hosting doesn’t have to break the bank. That’s why we offer competitive prices without compromising on performance or service quality. * **Registered in Denmark:** We are a fully registered company in Denmark, adhering to local regulations, so you can trust that our services are transparent and backed by a commitment to customer satisfaction. * **3+ Years of Experience:** With a proven track record of stability and excellence, we have been powering thousands of happy users for more than three years. * **Transparent Node Statistics:** We provide node statistics to ensure transparency, showing you that our servers are never overprovisioned, delivering the performance you expect. #### Why Settle for Less? Join thousands of satisfied customers who trust Affordablebytes to power their websites, game servers, and more. Whether you're looking for a cloud server or a dedicated server, we've got you covered. Need more info? Check out our documentation or reach out to us! # Privacy Policy Source: https://docs.affordablebytes.com/privacy-policy #### Introduction This document outlines the data processing and protection policies of AffordableBytes, an online store specializing in hosting services. AffordableBytes is committed to ensuring the privacy and security of customer data in compliance with relevant legal regulations. #### Data Processors PayPal\ Location: Luxembourg\ Purpose: Payment processing\ Data Transferred: Order numbers and purchase information of identifiable customers in PayPal's systems. Stripe\ Location: USA\ Purpose: Payment processing\ Data Transferred: Order numbers and purchase information of identifiable customers in Stripe's systems. #### Purpose of Data Collection AffordableBytes collects customer data to identify the customer and provide support for products. In the event of hosting illegal material under German law, AffordableBytes may disclose information to authorities for further investigation. #### Security Breach In the event of a security breach involving customer data, AffordableBytes will promptly notify the affected customers and inform the Data Protection Authority within 72 hours, as required by data protection regulations. #### Procedures for Customer Requests Request for Information Customers wishing to know what personal information we store can find this information publicly available on our website. For specific inquiries, customers may contact us, and we will refer them to the relevant online information. #### Request for Data Access Customers have the right to request all information AffordableBytes holds about them. The customer must verify their identity by providing name, address, email, and the last 4 digits of the latest payment card used. AffordableBytes will then provide the encrypted information via email, with decryption keys sent either via SMS or email based on the customer's preference. #### Request for Rectification Customers can request the correction of inaccurate, misleading, or outdated information by contacting AffordableBytes. The verification process is the same as for data access. The data controller will promptly correct the information and confirm the correction to the customer. #### Request for Data Deletion Customers have the right to request the deletion of their data unless retention is required by other laws. The process involves the customer contacting AffordableBytes with identity verification. The data controller will then delete all customer information from the company's database, excluding information required by accounting laws. The data controller will also ensure the deletion of information from any subcontractors in accordance with the terms of the data processing agreement. #### Contact and Updates This policy is effective as of the specified date and may be subject to updates. Customers are encouraged to review the policy periodically for any changes. For further inquiries or to exercise your data rights, please contact at [support@affordablebytes.com](mailto:support@affordablebytes.com). # Terms of Service Source: https://docs.affordablebytes.com/terms-of-service #### Business Information **Full Legal Name:** ByteHosting\ **Business Registration Number:** 44291002\ **VAT Registration Number:** 44291002\ **Affiliation:** AffordableBytes is a trading name and integral part of ByteHosting. #### General Conditions with AffordableBytes AffordableBytes reserves the right to modify the terms and pricing for hosting services at any time. The company ensures the servers are kept updated and maintains the required security within a 72-hour timeframe. Force majeure events are exempted. Compensation for downtime will be considered by AffordableBytes, but customers cannot make claims against AffordableBytes. AffordableBytes retains the right to relocate customers to a different IP and/or physical server. All hosting with AffordableBytes is subject to German law. #### Dedicated Servers and Virtual Machines A binding agreement is established between the customer and AffordableBytes for the duration of the lease period. After the selected period expires, the customer can choose to renew or let the agreement and product expire. The customer has 2 days to renew their product after the expiration date; otherwise, all content will be deleted. Abuse of AffordableBytes' network, including hacking and carrying out DDoS attacks, is strictly prohibited. Abuse results in immediate server closure with no possibility of a refund. #### Prices and VAT All prices are in EURO and include applicable Danish VAT at 25%. #### Data Responsibility The use of products from AffordableBytes is at the customer's own risk. AffordableBytes does not assume responsibility for data or content. This means that the customer is fully responsible for the data on their product, including any illegal or offensive material. #### Payment and Conditions Upon purchasing a product, an invoice is issued, and the price on the invoice is final. Customers have a 14-day withdrawal period, provided the product has not been used. A dedicated server is considered in use when the order is placed. It is the customer's responsibility to extend their products, and AffordableBytes is not responsible for data loss upon product expiration. #### Violation of Terms If a customer violates the applicable rules and laws, AffordableBytes will issue a warning via email, and repeated violations will result in the user being locked. AffordableBytes reserves the right to close an account if the violation is particularly severe, such as copyright infringement, which may lead to legal action. AffordableBytes will disclose customer information to the appropriate authorities. The account is locked immediately, and there is no compensation for the remaining product period. #### Personal Data and Information AffordableBytes is an independent hosting company that does not disclose information to third parties. All information remains confidential between AffordableBytes and the customer. According to data protection laws, customers have the right to full insight into the information stored by AffordableBytes. AffordableBytes retains all information for at least 5 years. #### Data Loss AffordableBytes cannot be held liable for data loss due to events such as power outages, system failures, force majeure, break-ins, or similar circumstances. If a technical intervention is necessary, AffordableBytes is not responsible for data loss. #### Delivery AffordableBytes sets up the server as quickly as possible, usually within a few minutes. For dedicated servers, the delivery time is longer, typically 1-7 business days. AffordableBytes reserves the right to postpone setup due to technical difficulties or payment issues. #### Right of Withdrawal By purchasing a product from AffordableBytes, the customer waives the 14-day withdrawal right once the products are in use. However, we offer a 48-hour refund policy with no questions asked, provided the request is made within 48 hours of purchase. Please note that refunds are not available via cryptocurrency. After the 48-hour period or if the product is in use, it is non-refundable, except in special cases where AffordableBytes is responsible for significant downtime in the customer's service. #### Automatic Subscription Payment Upon subscribing to automatic subscription payments, the server will be automatically renewed. To deactivate automatic payment, customers must do so through the payment method panel or notify AffordableBytes in writing via email or a support ticket before the server is renewed. These terms were last updated at 21:12 on September 20, 2024.